Comixology Announces Updates and Fixes After Disastrous Redesign

The updated logo for Comixology.

Picture: Comixology.

Last week, Comixology released a 4.0 update that drastically overhauled the the largest comics digital storefront-a new app that replaced the original bespoke mobile experience with a Kindle-esque format, and the loss of Comixology’s own website in exchange for a presence within its owner Amazon website. To say that none of these initiatives were well received would be a diplomatic understatementand now Comixology promises changes.

In a lengthy Twitter thread today – the first time Comixology has tweeted since a similar thread about the initial launch of the 4.0 app and web experience – the publisher acknowledged the strong feedback from users and creators of comics about the many changes brought about by integrating Comixology directly into Amazon’s marketplace.

“We want to take a moment to address the transition to our new app and comic book store experience,” the statement begins. “We know this process has been far from transparent and we’ve heard your feedback.”

“Far from transparent” applies to both aspects of the unpopular revival. Aside from the app changes, the confusion that led readers to believe that tools like Comixology’s panel-by-panel “guided view” option had been removed (it’s now accessible by double tapping on a panel, instead of having a dedicated button), and changes to library filtering that made navigating through large comic collections difficult to manage, the mobile launch saw bugs that prevented some users from access large swaths of their previously purchased comics.

But perhaps the most profound changes have been in browsers. Both browsing Comixology’s built-in Amazon storefront – plagued with bugs that prevented seeing more than a few dozen new releases across hundreds of comics, as well as non-intuitive ways to access your library purchases – and reading comics directly on the web is now done entirely through the maligned Kindle Cloud Reader. It is a tool that was not designed with the visual medium of comics in mind from a presentation perspective, which caused great frustration for users.

Several incoming changes (none of which have been given a rough ETA by Comixology) include fixing the storefront’s “New Releases” filter so it accurately displays every newly added comic, as well as making it a “priority Absolute” to improve management of Kindle Cloud Reader. comics, though we haven’t said any specifics on that front beyond “improving the web reader experience.” Other incoming changes include fixing errors where some comics wouldn’t appear in high definition in apps, as well as the ability to navigate directly from the Comixology storefront to your shopping library, currently located under layers of menus in a user’s Amazon account tab. . The account also noted that this library includes DRM-free comic downloads previously offered by the Comixology storefront, but only for purchases made before the 4.0 rollout last week.

“Moving to a new codebase and moving away from our dedicated web experience was a tough decision, but it’s an important step towards our long-term goals: sharing our love of comics, manga, and graphic novels , and reach more fans for life,” the statement concluded. “We hear your feedback and recognize there is much to do. We appreciate your patience and support as we do our best to bring you the best. experience we envision.

The thread does not offer a timeline for implementing these first steps. He also does not comment on several other controversial changes made with the redesign, such as the loss of series subscriptions outside of the United States or, from a creative and publishing perspective, the controversial decision to switch from a Comixology-specific submission program to Amazon’s Kindle. Direct Publishing, which offers lower royalties compared to the previous system. He also doesn’t really acknowledge the fact that it’s been clear in the past week alone that the rollout shouldn’t have gone as is, severely undermining Comixology’s reputation – and legal access to digital comics. – in the process.

Frustrating as it may seem, at the very least, Comixology is now more than aware of the mistakes it made in this process and can begin to fix them. Hopefully those fixes come sooner rather than later, and at least some form of what previously made Comixology the premier home for buying digital comics online may exist in this newly updated form.


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